Privacy Policy

Data controller: PICK4U LTD, company number SC815333, registered office 9 Royal Crescent, Glasgow, Scotland, G3 7SP, trading as AUKOSD.

Privacy contact: info.us@aukosd.com. Territory: United Kingdom. Currency: GBP.

This Privacy Policy explains how we handle personal information when you use www.aukosd.top, place an order, create an account, contact us, or make a return or guarantee claim.

We collect information you provide when you shop with us or contact us, including: name; email address; telephone number; billing address; delivery address; account information (login details and profile); order information; payment reference and transaction information (processed via PayPal); login, session and security information; customer service communications; and returns, refunds and after-sales information.

When you start a return or guarantee claim, we may also collect return photos, videos and other evidence you choose to send.

We also process device and security logs needed to operate and protect the website, and cookies and similar browser storage as described in our Cookie Policy.

We use personal information to: register and operate your account; process and fulfil orders; arrange delivery; process payments and refunds through PayPal; prevent fraud and protect website security; provide customer support; handle returns, refunds and guarantee claims; meet legal, accounting and tax obligations; and maintain the essential functionality and security of the website.

We rely on performance of a contract (for example, to deliver an order), compliance with legal obligations, our legitimate interests in running and securing the business, and — where applicable — your consent.

We share information only where necessary with categories of recipient such as: PayPal (payment processing); hosting and cloud infrastructure providers; delivery and logistics providers; professional advisers (such as accountants or lawyers); and public authorities where we are required by law.

We do not sell your personal information. We do not currently use Google Analytics, Meta Pixel, advertising platforms or remarketing tools on this website.

Where information is processed outside the United Kingdom, we take appropriate safeguards as required by UK data protection law.

Account data is kept for as long as your account exists and as long as needed to provide the service.

Order, payment, refund and accounting records are kept for as long as required by legal, tax and accounting rules — typically up to about 6 years.

Customer support, returns and guarantee evidence are kept for as long as needed for disputes, after-sales handling and legal requirements.

Security logs are kept for as long as needed for security, fraud prevention and system protection.

When information is no longer needed, we delete it or anonymise it where reasonably possible.

Under UK GDPR you may have the right to: access your personal information; have inaccurate information rectified; request erasure; restrict processing; object to processing; receive portable copies of certain information; and withdraw consent where processing is based on consent.

You also have the right to complain to the UK Information Commissioner's Office (ICO).

Privacy requests: email info.us@aukosd.com. We will respond in accordance with applicable UK data protection law.

PICK4U LTD, Company No. SC815333, 9 Royal Crescent, Glasgow, Scotland, G3 7SP.